REFUND AND RETURNS
REFUND & RETURNS
RETURN AND REFUND POLICY IS ONLY APPLICABLE TO CANADIAN SHIPMENTS
If you would like to return your order for a refund, please call our customer service line at (437)443-7929 within 5 calendar days of receiving your package. We will provide you with a Return Authorization Code. PLEASE do not ship the item back before calling and receiving a return code.
All items may be returned unopened and in original packing for a refund less any shipping charges paid on the original order, except beeswax, bulk and wholesale orders.
- We do not cover the cost of shipping the product back to 1000175619 Ontario Inc. o/a GREENWOOD OILS. These return shipping costs are the responsibility of the customer.
- All return items should be returned within original packaging.
- Any natural oils items must not have been opened.
Refunds will be issued upon receipt and inspection of returned products.
We cannot accept returns if:
- Item is not returned in original packaging.
- Any natural oils item has been opened.
- Any item has a return post-mark dated beyond the return period.
- Raw or processed Beeswax
To return an item:
- Please email us (info@greenwoodoils.com) and provide the name of the items you would like to return
- We will provide you with a Return Code
- Ship the returned product including the Return Code to:
1000175619 Ontario Inc. Suite #2911, 5-Massey Square, Toronto, ONT. M4C 5L6
- Upon receipt and inspection, we will apply the refund to your credit card or through Paypal
1. Order Cancellation Policy
Because our orders are processed so quickly, orders cancelled after they have been placed will be charged 10% or $10 whichever is greater for paperwork and accounting, Orders filled and packed ready to ship will be charged a cancellation fee of 20% restocking fee plus shipping charges. for employee time and packaging material wastage. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than a few hours, fulfillment may take up to 1-5 business days.
2. Ordering
Please be advised that we are a wholesale & retail distributor and have a no minimum purchase ordering policy. You place your order on-line only. All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed. Once an order has been placed and confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been placed and packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be 20% of the cost of the items removed plus shipping charges.. Any additions/changes will be treated as a new order with a cost of $10 with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.
NOTE: We don’t ship to different addresses other than billing addresses due to high online fraud. Payment Methods
All payments will be taken before an order is picked, packed and shipped.
We accept Interac e-Transfer, Visa, MasterCard, American Express, PayPal.
* FREE SHIPPING WITHIN ONTARIO ON ORDERS OVER $95 (EXCLUDING TAX) OTHER PROVINCES (EXCLUDING NUNAVUT, YUKON & NORTHWEST TERRITORIES) ADD $20.- PER ORDER
